Contact
Talk to someone who knows
Questions about a product, stock, an order or a repair? Chat with us, call, or come by the store.
| Mon–Fri | 8 am – 8 pm |
|---|---|
| Sat | 8 am – 6 pm |
| Sun | 9 am – 5 pm |
Frequently asked questions
Is it in stock?
Product pages show our own store count, taken every morning: In stock at Brooklin, Only 1–2 left, or Limited stock (we may need to order it in). For anything urgent, ask us and we’ll check the shelf.
What does delivery cost?
Delivery is available on most items. For online orders, shipping is calculated at checkout from your postal code. For local delivery rates, ask us. How delivery works.
How long will delivery take?
In-stock items can go out in as little as a couple of days, depending on our delivery queue. Ordered-in items take longer — ask us for a lead time.
What happens after I order online?
We’ll contact you to confirm the order and give you an approximate delivery or pickup time. Your invoice is emailed once payment is received.
Which payment methods do you accept?
Online: credit cards through our secure checkout. In store: cash, debit, Mastercard, Visa, AMEX, gift cards and e-Transfer.
Do you price match?
Yes. We’ll match any advertised Canadian competitor’s price on an identical in-stock item. Price match details.
Can you get something you don’t carry?
Often, yes — ask us about a special order.
I ordered from homehardware.ca — can you check it?
We can check orders placed with us in Brooklin. For orders placed with another store, use the contact link in your order confirmation.