We pride ourselves on delivering best in class service. If you need more information than what is provided in our FAQ, please call us at 905-655-1739, email us at bbqs@brooklinhh.ca, or use our live chat.

What are the delivery charges for orders from the Online Shop?
For local customers (Durham region Ontario Canada) there are no charges for delivery of BBQs. For accessories that you would wish to have delivered, we can sometimes do the delivery during BBQ deliveries, however if you would like them sooner for most accessories the delivery charge will be $5. For larger orders or more details, please contact a BBQ enthusiast.
Which payment methods are accepted in the Online Shop?
Currently we accept PayPal, or COD on locally delivered items. For more options please contact a BBQ Enthusiast.
How long will delivery take?
Depending on current stock levels and our delivery queue, delivery can take as little as a couple days. If the item must be ordered, delivery time can increase. For weber and Napoleon, if we do not have stock, delivery will typically take around a week. For Broil King and Sterling, if we do not have stock, delivery can take 2-6 weeks.
How secure is shopping in the Online Shop? Is my data protected?
With our current payment options your data is secured by PayPal. Please view their privacy policy for more details. For COD payment can be made in store or over the phone.
What exactly happens after ordering?
After ordering, we will contact you, and inform you of the approximate delivery. At this point, if you chose COD we can discuss payment over phone, in store or on delivery.
Do I receive an invoice for my order?
Once payment has been cleared and recieved, an invoice will be sent to the email address provided, and if requested a paper copy can be provided on delivery.